First Line Support Engineer – Reference ID: 3261lw

IT Project Implementation Support Engineer

A fantastic opportunity to join a leading IT specialist business in the Beaconsfield area as an IT Support Engineer within their Project team providing the highest level of service to their Head Office client base. The ideal candidate will share their passion for building long lasting client relationships and love technology, they will have a keen willingness to learn and be a natural problem solver.

This is a growing team of around 60 staff who work hard but have fun.  They encourage their employees to develop further skill through both technical training and hands-on, real world experience.

The Role

  • To provide support to the Professional Services team with implementation and deployment of projects
  • Escalate issues (where required) to Senior Consultants
  • Involvement with technical handovers from Professional Services team to helpdesk

Required Experience

  • Windows Server (2008-2019)
  • Helpdesk or onsite experience
  • Microsoft Exchange online, Office 365 and Active Directory Sync
  • Active Directory, Group Policy Management and Print Management
  • Windows Server Backup, Disaster recovery as a service
  • Remote Desktop Services
  • Server Hardware (Dell, HP, Lenovo)
  • Understanding of network topologies
  • Troubleshooting firewalls/routers, wireless access points and switches
  • Preferrable but not required Microsoft certification specifically MCSA Office 365 accreditation

Personal Attributes

  • You should be able to demonstrate the following:
  • Strong customer service skills
  • Ability to prioritise caseload and manage time effectively
  • Proactive approach to improving the quality of service we provide
  • Remain calm and focussed under pressure

Package for you

  • Competitive salary based on qualifications and experience
  • Incentivised training and progression
  • Contributory pension scheme
  • Savings around childcare, gyms, technology, cars, vouchers, cups of coffee, cinema tickets and discounts in restaurants
  • To work within a supportive environment with great people

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